Terms and Agreements
Welcome to LORVELL.
We hope to make everyday dressing simpler and ensure that every shopping experience is clear and安心. The following explains the relevant agreements when using this website and purchasing products, please read before placing an order. If you have any questions, feel free to contact us.
I. About this website
These terms and conditions apply to purchases and related services made on the official LORVELL website, lorvell.com.
Website operation information:
- Operating Company/Business Name: SANSI TECH LIMITED
- Registration Number/Unified Number: 73608392
- Business Address: Room A17, 29/F, Ningjin Centre, 7 Shing Yip Street, Kwun Tong, Hong Kong (Office address only, not a physical store)
- Contact number: +852 57455725
- Customer service email:service@lorvell.com
The product descriptions, order information, and the delivery policy, return and refund policy provided before purchase on this website constitute part of the relevant transaction agreement. The privacy policy separately explains the handling of personal data.
In the event of any inconsistency between the above content and the mandatory provisions of applicable laws, the provisions of the law shall prevail.
II. Member Accounts and Information
When registering as a member or shopping, please provide accurate and contactable information. If there are any changes to your name, phone number, email, or delivery address, please update them in a timely manner or contact customer service for assistance.
Please keep your account and login information secure. If you discover that your account has been used without authorization, please notify us as soon as possible, and we will assist in confirming and taking necessary measures; related responsibilities will be determined based on actual circumstances and applicable laws, and will not be solely borne by the account holder.
If you do not yet have the legal capacity to complete the transaction independently, please use the shopping service with the consent or assistance of your legal representative in accordance with the law.
III. Product Information
We will do our best to clearly present the material, size, color, style and other important information of the product.
Product images may appear differently due to lighting conditions and screen settings; dimensions may also vary slightly depending on the measurement method. The related descriptions do not imply that we can provide products that are materially inconsistent with the product description, nor do they affect your rights to return or seek remedies for defects.
If you have any questions about the size, style, or product details, please contact customer service before placing an order.
The actual sales content is based on the items clearly listed on the product page. Any matching clothing or accessories not included in the listing are not part of the order.
IV. Order and Transaction Establishment
Before sending out your order, please confirm the product style, size, quantity, shipping details, payment method, and total amount due.
The order establishment and acceptance status is determined based on the content clearly disclosed in the checkout process and order notifications. If the system notification only indicates that the order request has been received, we will clearly mark it and will not confuse it with the confirmation of order acceptance.
If there are issues such as insufficient stock, payment anomalies, or incorrect product information, we will contact you as soon as possible to explain the reasons and possible solutions. We will not change the product or add charges without your consent.
For established orders, we will fulfill them as agreed. If canceled in accordance with the law or by mutual agreement, the amount already received will be refunded in accordance with the law and will not be forcibly replaced by shopping credits.
V. Commodity Prices and Payment
The product price and transaction currency are subject to the information clearly displayed on the checkout page. Please confirm the selected market, currency, product amount, discounts, shipping fees, and any other disclosed costs before making the payment.
We will not add any fees that are not disclosed in advance without your consent after the order is placed.
Available payment methods are subject to the options provided on the checkout page. Payment verification and processing may be performed by a bank or a third-party payment service provider.
If the transaction involves cross-border transactions, your bank or payment service provider may charge exchange or cross-border transaction fees according to their agreement. Please confirm with the relevant institution.
VI. Special Offers and Activities
The applicable conditions for discount codes, promotional activities, and gifts are based on the information published before participating in the event or placing an order, including the duration of the event, applicable products, usage frequency, and whether they can be combined with other offers.
Once an order is placed, we will not arbitrarily change any applicable preferential terms.
If you need to process a partial return, and it requires recalculating discounts or confirming gift arrangements, we will explain the calculation method according to the reasonable rules disclosed in advance and applicable laws. We will not arbitrarily deduct amounts or impose unreasonable conditions to restrict the right to return.
VII. Delivery and Receiving
The delivery area, shipping costs, and estimated shipping time are subject to the information provided on the product page, checkout page, and shipping policy. For pre-order items or those requiring a longer preparation time, additional explanation should be provided before purchase.
If there is a delay in delivery, we will provide relevant information and assist in tracking the issue once we are aware of it. In cases of inability to fulfill the order or significant delays, subsequent arrangements will be negotiated based on applicable laws and actual circumstances.
After receiving the package, it is recommended to first check the product style, quantity, and appearance. If there are missing items, wrong items, or damage, please contact customer service. Providing photos or other information will help confirm the issue, but submitting a complete unboxing video is not the only condition for processing.
If reshipping is required due to incorrect delivery information or inability to contact you, we will first explain the actual situation and any reasonable costs that may arise, and then arrange for reshipping after confirmation.
8. Order cancellation, returns and exchanges
If you need to modify or cancel your order, please contact customer service as soon as possible. We will assist you according to the order processing status; if the product has already been shipped, you can still proceed according to the applicable return policy.
LORVELL provides a discount starting from the day after the product is received.The 7-day viewing period includes public holidays.The appreciation period is not a trial period, but necessary unpacking inspection and reasonable indoor try-on do not affect the legally entitled right to return the goods.
For information on return and exchange procedures, product status, fees, and refund arrangements, please refer to the "Return and Refund Policy" on this website.
Legal rights related to product defects or incorrect shipments do not automatically expire simply because the appreciation period has passed.
IX. Personal Data and Privacy
We will process personal data in accordance with the law to the extent necessary to provide shopping, delivery, payment, after-sales service, and other services that have been communicated.
For details regarding data collection projects, intended use, sharing recipients, storage methods, and rights application channels, please refer to the "Privacy Policy" on this website.
Accepting these shopping terms does not equate to agreeing to receive marketing messages, nor does it imply consent for all non-essential data uses. Matters that require separate consent by law will be handled separately.
10. Website Content and Intellectual Property Rights
The rights to the brand logos, text, images, designs and other content on the website are legally owned by LORVELL or the relevant rights holders.
Except as permitted by law or authorized, please do not reproduce, modify, distribute, or use the content for commercial purposes without authorization.
This clause does not limit reasonable use permitted by law, nor does it restrict your reasonable use of relevant data for the purpose of preserving transaction records, filing complaints, or protecting your rights.
XI. Website Usage and Service Maintenance
Please do not use this website for fraud, impersonation, unauthorized access to data, spreading malicious programs, or any other illegal activities that may affect the normal operation of the website.
We may temporarily adjust some services due to maintenance, updates or security incidents, and will provide notification and alternative contact methods where reasonably practicable.
If there are specific security risks or illegal usage situations, we must take necessary and appropriate protective measures. However, we will not arbitrarily restrict customers' rights solely because they return products, file complaints, or post truthful reviews in accordance with the law.
Service interruption does not absolve us of our responsibilities regarding established orders, refunds, and other matters that are legally obligated to be fulfilled.
XII. Terms and Conditions Update
We may update these Terms and Conditions due to changes in service content or regulations, and the update date will be indicated on this page.
The update generally applies to new transactions after it takes effect and will not unilaterally retroactively change the rights and obligations of established orders. For changes that require separate consent according to the law, we will handle them in accordance with regulations.
XIII. Dispute Resolution
If you have any questions about the products, orders, or services, please contact customer service first, and we will assist you according to the actual situation.
You may still file a grievance, apply for mediation, or seek other legal relief to the consumer protection authority in accordance with the law, without first completing the customer service process.
The applicable law and jurisdiction of disputes under this clause shall be determined in accordance with relevant legal provisions, and shall not exclude the mandatory protection or jurisdictional rights that consumers are entitled to under the law.
If some clauses are invalid by law, it does not affect the validity of other legally valid clauses.
XIV. Contact Us
LORVELL
Email：service@lorvell.com
Official LINE:https://lin.ee/OR00nK3m