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      Privacy Policy

      At LORVELL, we value the feeling of wearing our clothes, and we value the trust you place in us.

      This policy explains how LORVELL collects, uses, stores, and protects personal data when you browse the website, purchase products, or contact us, as well as how you can manage this data.

      I. Scope of Application

      This policy applies to the LORVELL official website lorvell.com, as well as the member, order, and customer service managed by us.

      The entity responsible for the operation and personal data management of this website is:SANSI TECH LIMITEDHereinafter referred to as "LORVELL" or "we".

      The website may contain links to third-party websites or services. When you use third-party services, the service provider's handling of data is also subject to its own privacy policy.

      II. What information did we collect?

      We will collect the following information as necessary, depending on the functions and services you use:

      Contact and Member Information

      For example, name, email address, phone number, and information provided when registering or managing a member account.

      Order and delivery information

      For example, the order details, transaction amount, recipient's name, delivery address, contact number, payment status, and return/exchange records.

      If a return and refund require a bank transfer, we may ask you to provide the necessary bank and account information to process the refund.

      Customer service communication data

      For example, messages, photos, order information, and processing records that you provide via email, official LINE, or other customer service channels.

      Website Usage Information

      The website and related services may record IP addresses, browser types, device information, pages viewed, operation times, and data generated by cookies or similar technologies. The actual items collected depend on the features enabled on the website.

      Do not provide your full credit card number, security code, bank password, or one-time verification code through regular customer service messages.

      III. Purpose of Using the Data

      We will use the information to the extent that it is legal and necessary:

      • Create and manage member accounts.
      • Confirming orders, processing payments, shipping goods, and providing after-sales service.
      • Processing returns, exchanges, and refunds.
      • Respond to inquiries, process complaints and transaction disputes.
      • Send necessary notifications regarding order, delivery, or service changes.
      • Maintain website security, identify suspicious transactions, and prevent fraud.
      • Understand website usage and improve the shopping experience.
      • Fulfill accounting, tax and other legal obligations.
      • Provide information on new products, special offers, and brands after legally informing and obtaining the necessary consent.

      We will not assume that you have consented to all marketing or other non-essential uses simply because you browse the website or complete a purchase.

      IV. Selection of Data Provision

      You can choose whether to provide personal information. If you do not provide the necessary information to complete the order, delivery, refund, or identity verification, we may not be able to provide the corresponding services.

      You are free to choose between non-essential information and marketing subscriptions, which will not affect your general shopping rights.

      If you provide someone else's mailing or contact information, please ensure you have the right to provide it and inform the other party that the information will be used for delivery and necessary order contact.

      V. Data Sharing and Entrusted Processing

      To complete our services, we may provide information to the following types of cooperative service providers to the extent necessary:

      • E-commerce platforms and website technology service providers, such as SHOPLINE.
      • Payment service providers, banks, and payment institutions.
      • Warehousing, logistics and distribution operators.
      • Customer service, email and messaging service providers.
      • The actual website analytics or advertising service providers that use the service.
      • Professional advisors and competent authorities required for legal obligations or dispute resolution.

      We will limit the scope of information provided according to the purpose of the service and take appropriate management measures.

      We will not sell or rent your personal information. If we need to provide data to third parties for their own direct marketing purposes, we will inform you separately and obtain the necessary consent in accordance with the law.

      VI. Cookies and Similar Technologies

      The website may use cookies or similar technologies to maintain features such as shopping cart, login status, language preferences, and website security.

      If analysis or advertising tracking features are enabled, we will provide the necessary notifications and choice mechanisms in accordance with applicable laws; features that require prior consent will be activated after obtaining consent.

      You can manage or delete cookies through your browser settings. Disabling some necessary cookies may affect login, shopping cart, or checkout functions.

      VII. Marketing Messages and Unsubscribing

      If you choose to receive brand information, we may use your name, contact details, and related shopping preferences within the scope of your consent to provide you with new clothing items, promotional activities, and brand news.

      You can unsubscribe at any time via the message's unsubscription option or by contacting customer service to request that you stop receiving marketing messages, free of charge.

      Even after you cancel your marketing subscription, we may still send you the necessary order, shipping, refund, or security notifications to complete the transaction.

      VIII. Data Preservation and Cross-border Processing

      We retain data only for the period necessary to achieve our collection objectives, taking into account transaction fulfillment, after-sales service, legal retention obligations, and dispute resolution needs.

      Once the purpose of retention ceases or the retention period expires, we will delete, cease processing, or dispose of the data in a manner that is not personally identifiable in accordance with applicable laws.

      Due to the operational arrangements of e-commerce platforms, payment processors, logistics, or other service providers, data may be stored or processed in regions outside of your location. We will take necessary notification, consent, and protection measures in accordance with applicable laws.

      Actual data usage and storage location: [Please fill in according to the arrangements of the platform and partner service providers].

      IX. Data Security

      We will take technical and management measures commensurate with the nature and risks of the data to restrict unauthorized access, use, modification or disclosure.

      Network transmission and storage cannot guarantee complete risk-free security. In the event of a personal data security incident, we will handle it in accordance with applicable laws and fulfill necessary notification or reporting obligations.

      Please also keep your account and login information safe and avoid sharing your password with others.

      10. Your Personal Data Rights

      You may make the following requests to us in accordance with applicable law:

      • To inquire about, view, or obtain copies of personal data.
      • Supplement or correct incorrect information.
      • They demanded a halt to the collection, processing, or use of data.
      • Request the deletion of the data.
      • Withdraw the data use license based on consent.
      • Refuse or stop receiving direct marketing messages.

      The scope of applicable rights is determined by relevant laws. If it is necessary to retain data due to legal obligations, transaction fulfillment, or dispute resolution, we will explain the reasons.

      To protect your data, we may conduct necessary and appropriate identity verification and respond within the statutory time frame. If there are any necessary fees for obtaining copies of data as required by law, we will inform you in advance; there will be no charges for stopping marketing.

      XI. Policy Updates

      We may update this policy when there are changes to the service content, data processing methods, or relevant regulations, and will indicate the update date on this page.

      When significant changes are involved, we will notify you appropriately. If the new use of data requires separate consent by law, it will not be replaced by merely updating this policy or your continued use of the website.

      12. Contact Us

      If you have any questions about this policy, or wish to exercise your personal data rights, please contact us through the following methods:

      LORVELL | Personal Data Contact
      Email：service@lorvell.com
      Official LINE:https://lin.ee/OR00nK3m

      Please indicate "Personal Data Request" in your letter and briefly explain your needs so that we can assist you in processing it.

      Last updated: June 2, 2025