Dress simply, choose with peace of mind | 7-day appreciation period

      Refund/Return Policy

      Good clothes should make you feel comfortable. The same goes for shopping.

      Thank you for choosing LORVELL. If you find that the size or style is not suitable after receiving the product, or if there are any issues that require our assistance, please feel free to contact us. We will clearly explain the handling process and assist you in completing the return or exchange.

      I. 7-day appreciation period

      LORVELL provides a discount starting from the day after the product is received.The 7-day viewing period includes public holidays.If you need to return or exchange an item, please notify us via Email or official LINE within the deadline, and provide your order number and return/exchange request.

      The appreciation period is not a trial period. You may conduct necessary unboxing checks and indoor fittings to confirm size, fit, and product condition, but please avoid washing, altering, prolonged wearing, or causing stains, odors, and other signs of use.

      Legal rights arising from product defects or incorrect delivery do not automatically expire due to the expiration of the aforementioned period.

      II. Status of returned goods

      Once you decide to return or exchange the item, please keep the product, tags, accessories, accompanying packaging, and related gifts safe and return it in appropriate packaging to avoid damage during transportation.

      Necessary unboxing inspection and reasonable fitting do not affect the right to return goods as legally entitled. If the product is damaged or its value diminished due to use beyond the necessary inspection scope, we will explain the situation based on actual circumstances and applicable regulations, and will not refuse returns solely because the item has been unboxed.

      3. Product defects or incorrect shipment

      If you receive a damaged or obviously defective item, or if the style or size does not match your order, please contact us and provide the following information if possible:

      • Order number.
      • Recipient's name.
      • Photos of the product as a whole and the problematic parts.
      • Instructions for requesting a return or exchange.

      Photos help us expedite the confirmation process; if it's inconvenient to provide photos, you can explain the situation to customer service first.

      Once the issue is confirmed to be a product quality problem or an incorrect shipment, LORVELL will cover all necessary return and exchange costs, and you will not need to pay any additional fees.

      IV. Return and exchange fees

      Taiwan orders

      Exchange due to personal reasons

      If an exchange is requested due to size, style, or personal preference, the service fee will be calculated based on the number of items requested for exchange.

      • 1–2 items: The return shipping cost is generally NT$60-70.
      • 3–5 pieces: NT$199.
      • 6 items or more: 10% of the order amount, minimum charge NT$199.

      Customer service will explain the applicable fees before processing your request, and arrangements will be made after your confirmation. The above exchange service fee does not apply to defective products or incorrect shipments.

      Hong Kong orders

      For returns or exchanges due to size, style, or personal preference, please contact customer service within the 7-day appreciation period.

      The relevant shipping methods, freight burden, and applicable service fees shall be based on the conditions disclosed and agreed upon by you before purchase; we will not unilaterally add any undisclosed fees after the application. Before processing, customer service will confirm and explain again.

      LORVELL will cover the necessary return and exchange costs incurred due to product quality issues or incorrect shipment.

      Exchange again

      If you require another exchange after your initial exchange due to personal reasons, please contact customer service for confirmation first. The costs for a second exchange are as follows:

      • Taiwan: NT$199.
      • Hong Kong: HK$50.

      The above charges do not apply to cases involving product defects, incorrect shipments, or situations where LORVELL is legally liable for costs.

      The shipping costs incurred for the completed exchange and agreed upon in advance will generally not be refunded when applying for a return due to personal reasons; exceptions apply where refunds are required by law.

      V. Return and Exchange Process

      1. Contact customer service

      Please provide the order information via Email or official LINE within the application deadline, and indicate the items that need to be returned or exchanged. When exercising the right of withdrawal for returns, no reason needs to be provided.

      2. Confirm return arrangements

      Customer service will provide the corresponding return address, shipping method, and applicable fees.

      To avoid sending the package to the wrong location, it is recommended to obtain return information first and not to send it directly to the sender's address on the original package. This reminder does not limit your right to legally notify the cancellation of the contract or return the product.

      3. Return the goods

      Please pack your goods properly and keep the shipping receipt and tracking information to check the delivery progress.

      4. Processing refunds or exchanges

      After receiving the returned goods, we will check the condition of the goods and notify you of the refund or exchange progress.

      The exchange of goods will be arranged according to the stock available at that time. If an item is out of stock or requires waiting, we will inform you of the estimated arrangement and confirm whether you would like to wait, choose another product, or process a refund. We will not replace the product without your consent.

      VI. Refund Method and Time

      Refunds for credit card and PayPal payments will generally be returned via the original payment method. For cash on delivery or orders where the original payment method cannot accept refunds, we will confirm your bank account or other suitable refund arrangements with you.

      The refund amount is calculated based on the actual payment amount of the returned product and the order discount details. If there are any fees that can be deducted according to the law and prior agreement, we will clearly state the reasons and amounts before the refund, and will not arbitrarily deduct any undisclosed fees.

      We will complete the refund process within the applicable statutory period and notify you after it is processed. The actual posting time may vary depending on the processing time of the bank or payment platform.

      To ensure payment security, please do not provide your full credit card number, security code, bank password, or one-time verification code via Email or LINE.

      VII. Contact Us

      If you are unsure how to process returns or exchanges, or need assistance confirming the condition of your product, please feel free to contact us.

      LORVELL
      Email：service@lorvell.com
      Official LINE:https://lin.ee/OR00nK3m